This is a translation provided for convenience. In case of any discrepancy, the Turkish version prevails.
This page explains the cancellation and refund terms for paid plans sold by ibansource at https://test.ibansource.com. These terms form part of the Distance Service Agreement you accept at checkout.
1. No Automatic Renewal
Plans are prepaid for the term you choose (monthly/yearly). Nothing is charged to your card automatically at the end of the term; your account returns to the free plan when it expires. To continue, buy the plan again; renewing the same plan adds the new term to the current end date.
2. Cancelling a Subscription
- You can cancel at any time under Account › Subscription.
- After cancelling, your service and API key keep working until the end of the paid term; you receive a confirmation e-mail.
- Cancellation alone does not create a refund; refund requests are assessed under the terms below.
3. Right of Withdrawal
Our plans are digital services performed instantly by electronic means. Under Article 15/1-(ğ) and (h) of the Distance Contracts Regulation, since you approve immediate performance at checkout, there is no statutory right of withdrawal. We nevertheless refund in the cases below.
4. When We Refund
| Case | Refund |
|---|---|
| Duplicate payment for the same transaction | The full excess amount |
| Payment taken but the plan was not assigned to your account | Full (or the plan is assigned, if you prefer) |
| The service could not be provided at all, or was unavailable for a long period, for a reason attributable to us | Full, or the part for the unavailable period; alternatively an extension |
| Requested within 14 days of purchase and no lookup or API request has been made under the plan | Full |
| We terminate the agreement without just cause | The part for the unused term |
Requests after partial use because of a change of mind, choosing the wrong plan or no longer needing the service are assessed in good faith and do not create an obligation to refund. No refund is made for accounts suspended or terminated for breach of the Membership Agreement.
5. How Refunds Are Made
- Send your request with the invoice number of the payment to info@ibansource.com. Requests are resolved within 7 business days.
- Refunds are made to the card used, through iyzico; no cash or transfers to other accounts. The amount usually appears within 2–10 business days depending on your bank; for instalment purchases your bank may reflect the refund in instalments.
- You are notified by e-mail when the refund is initiated and the invoice is corrected as required.
6. Effect on Your Subscription
- Full refund: the refunded term ends and your account returns to the free plan. If the subscription was extended by renewal, only the refunded term is withdrawn; time from your earlier payments is kept.
- Partial refund: your subscription and API key continue until the current end date.
7. Plan Changes
- Upgrade (higher plan or monthly to yearly): the new plan starts immediately and the value of the unused part of your current plan is deducted from the new price, so no separate refund is made.
- Downgrade (lower plan or yearly to monthly): possible after your current term ends; no refund for the remaining time.
8. Contact
ibansource · info@ibansource.com · +90 555 555 55 55 · Çamtepe Mahallesi Camii Sokak No: 1 Daire: 12, 35330 Narlıdere, İZMİR, Türkiye